We have a 5 day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unwashed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kysalohashirts@gmail.com. If your return is accepted, we’ll send a confirmation email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kysalohashirts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All sales are considered final for the following categories:

1. Fabric
2. Personalized items
3. Clearance sale items

Please note that we do not accept exchanges or returns for items within these categories. If you have any questions or concerns about a specific item, feel free to contact us for further assistance.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus a 10% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.